Reference

Your Legal Rights at tahun4d

tahun4d operates under a clear legal framework designed to protect your account, your data, and your rights as a user in Indonesia — access and eligibility depend on…

Jurisdiction-Aware PolicyDANA, OVO, GoPay, QRIS CoveredAccount Data ProtectionClear Dispute ProcessIndonesia-Specific Terms

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How Our Legal Terms Apply to You

tahun4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service are written to reflect the regulatory environment in Indonesia, where eligibility depends on local law. When you open an account and fund it through DANA, OVO, GoPay or QRIS, you enter into a binding agreement with tahun4d that governs how your account

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is managed, how disputes are escalated, and how your personal data is retained. We do not override or substitute local statutory rights — if Indonesian law grants you a specific right, our terms recognise and uphold it. Amendments to these terms are published at least seven
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days before they take effect, and a notice is placed on your account dashboard. Continued use of our services after that window constitutes acceptance. You may request a full copy of the current terms via live chat or email at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about our terms, a data request, or a dispute involving a DANA, OVO, GoPay or QRIS transaction, our policy team is reachable through three direct channels.

Live Chat Connect via the chat widget on any page for immediate policy questions. Available 08.00–23.00 WIB daily; legal escalations are flagged and routed to our compliance desk within two hours.

Email Support Send detailed legal or data-access requests to our policy inbox. We aim to respond within 48 hours with a case reference number and a named handler assigned to your query.

Account Help Centre Log into your tahun4d account and navigate to Settings → Help → Legal Request to submit a formal written request. All submissions are timestamped and trackable from your account dashboard.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

We handle your personal and financial data under strict internal protocols aligned with applicable Indonesian data-protection rules.

Data Collection Scope

We collect only the data needed to verify your identity, process payments via DANA, OVO, GoPay or QRIS, and manage your account. We do not sell or share personal data with third-party advertisers.

Cookie Policy

Our site uses session cookies for login security and analytics cookies to measure page performance. You can manage cookie preferences from the footer of any page; disabling analytics cookies does not affect account functionality.

Account Security Practices

All account data is encrypted in transit using TLS 1.3. Two-factor authentication is available under Settings → Security; we strongly encourage you to enable it to protect your account from unauthorised access.

Data Retention Period

Transaction records — including QRIS and GoPay clearances — are retained for a minimum of five years to satisfy Indonesian financial-record obligations. Account profile data is deleted within 30 days of a verified closure request.

Who to Contact for Changes

To correct, update or request deletion of your personal data, contact our Data Officer via the Legal Request path in your account settings or by email. We acknowledge all requests within 24 hours and resolve them within 14 business days.

Dispute and Reversal Rights

If a payment via DANA or OVO was charged in error, you may raise a formal dispute within 30 days of the transaction date. Our finance team reviews all reversal requests against the original transaction log and responds within five business days.

Frequently Asked Legal Questions

The questions below cover what our users in Surabaya, Jakarta and across Indonesia ask most about our terms, their data rights, and how to act on them. Each answer reflects the current policy as documented in our terms of service.

Yes — access and eligibility depend on local law. We encourage you to review applicable regulations in your region before opening an account. Our terms reflect Indonesian jurisdiction requirements and are updated when regulations change.

Log in, go to Settings → Help → Legal Request, and select 'Data Access Request'. We acknowledge all requests within 24 hours, assign a case reference, and deliver your data package within 14 business days via your registered email.

You may submit a deletion request through the same Legal Request path in your account settings. We retain transaction records for five years under Indonesian financial rules, but profile data is erased within 30 days of a verified request.

Raise the dispute within 30 days of the transaction date via live chat or email, quoting your transaction ID. Our finance team reviews the original DANA or QRIS clearing log and issues a decision within five business days.

We publish all amendments at least seven days before they take effect and display a notice on your account dashboard. You can also find the current version dated at the bottom of our legal page at tahun4d.best/legal/ at any time.

Yes. All payment rails — OVO, GoPay, DANA and QRIS — are covered under our transaction dispute policy in Section 4 of the terms. Each transfer is logged with a timestamp and amount, giving us a complete audit trail for every reversal review.

Our Data and Compliance Officer handles all formal legal, data, and policy enquiries. Reach them via the Legal Request path in your account dashboard or through our policy email inbox; responses carry a named handler and case reference number.

Your Legal Rights at tahun4d

Reach Us on Legal and Policy Matters

Data, Cookies, Security and Your Account Rights

Data Collection Scope

Cookie Policy

Account Security Practices

Data Retention Period

Who to Contact for Changes

Dispute and Reversal Rights

Frequently Asked Legal Questions

01 Does Indonesian law affect my eligibility to use tahun4d?

02 How do I request a copy of my personal data?

03 Can I ask tahun4d to delete my account data?

04 What happens if there is a dispute over a DANA or QRIS payment?

05 How will I know if the terms of service change?

06 Are my OVO and GoPay transactions covered under the dispute policy?

07 Who is the named contact for legal and compliance enquiries?

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